Terms of service

1. Introduction

Welcome to Arasan Craft! These Terms of Service ("Terms") govern your use of our website and the purchase of products from Arasan Craft (the "Service"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our Service.

2. Eligibility

• You must be at least 18 years old or have the consent of a legal guardian to make purchases on Arasan Craft.
• By placing an order, you represent and warrant that the information you provide is accurate and truthful.

3. Products and Orders

• All products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time.
• Prices are subject to change without notice. Arasan Craft reserves the right to cancel any order due to pricing errors or other unforeseen issues.
• Product descriptions are for general information only. While we strive to be accurate, we cannot guarantee that descriptions, images, or other content are error-free.
• You are responsible for ensuring that the products you purchase comply with local laws, including any import restrictions that may apply.

4. Payments

• Payments are made through secure third-party payment gateways. By placing an order, you agree to pay the total amount for the products and any applicable shipping fees.
• Arasan Craft is not responsible for any additional fees charged by your bank or credit card provider.
• All prices listed on the website are in Australian Dollars (AUD) and include Goods and Services Tax (GST), where applicable.

5. Shipping and Delivery

• Shipping times are estimates and may vary based on your location and the shipping carrier. We are not liable for delays caused by the carrier or customs clearance for international orders.
• Any customs duties, taxes, or fees levied by your country for international orders are your responsibility.
• Arasan Craft is not responsible for any loss or damage to products that occurs during shipping. Insurance for shipping can be purchased at an additional cost. (Please ask us at: support@arasancraft.com)

6. Returns, Refunds, and Australian Consumer Law

• Please refer to our Refund Policy for details on how to return products and receive refunds.
• Australian Consumer Law (ACL) provides you with automatic guarantees that certain goods and services you purchase must be of acceptable quality, fit for purpose, and match descriptions. These rights cannot be excluded or limited. More information on your rights under ACL is available on the Australian Competition and Consumer Commission (ACCC) website.
• If a product you purchase from us has a major fault or defect, you are entitled to a replacement or refund under Australian law.

7. User Conduct

• You agree not to engage in any activity that could harm the functionality of the website or Service, including but not limited to hacking, scraping, or spreading malware.
• You may not use our Service for any illegal or unauthorized purpose, and you agree to comply with all applicable laws and regulations.

8. Intellectual Property

• All content on our website, including but not limited to images, text, and graphics, is the property of Arasan Craft and is protected by intellectual property laws.
• You may not use any of our content without our express written consent.

9. Third-Party Links

• Our website may contain links to third-party websites. Arasan Craft has no control over, and assumes no responsibility for, the content, privacy policies, or practices of third-party sites or services.

10. Limitation of Liability

• To the fullest extent permitted by Australian law, Arasan Craft shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Service or products, including but not limited to loss of profits, loss of data, or personal injury.
• Our liability is limited to the amount you paid for the product.

11. Indemnification

• You agree to indemnify and hold harmless Arasan Craft and its affiliates from any claims, damages, losses, liabilities, and expenses arising from your use of the Service, breach of these Terms, or violation of any law.

12. Changes to the Terms

• Arasan Craft reserves the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on the website. Continued use of the Service after any such changes constitutes acceptance of the new Terms.

13. Governing Law

• These Terms are governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.
• Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Australia.

14. Contact Information

• If you have any questions about these Terms, please contact us at support@arasancraft.com.au.