Refund policy

At Arasan Craft, we strive to ensure our customers are fully satisfied with their purchases. If you're not completely happy with your order, we're here to help!

1. Eligibility for Returns

• Items must be returned within 30 days of purchase.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• Proof of purchase (e.g., receipt or order confirmation) must be provided.
• Custom or personalized items are non-refundable.

2. Non-Returnable Items

• Opened jigsaw puzzles or 3D puzzles.
• Items purchased on sale or clearance.
• Damaged products due to misuse or improper handling.

3. Refund Process

• Once we receive your return, we will inspect it and notify you of the status.
• If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable unless the product was damaged upon arrival or incorrect.

4. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange, please contact us at support@arasancraft.com.au with your order details.

5. Return Shipping

• You will be responsible for paying your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., defective or incorrect product).
• We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged or Incorrect Items

• If you received a damaged or incorrect item, please email us within 48 hours of delivery at support@arasancraft.com.au with your order number and photo evidence of the damage or incorrect product.

7. Refunds on Late or Missing Items

• If you haven’t received your refund within the expected timeframe, first check with your bank or credit card provider, as processing times may vary.
• If you’ve done this and still haven’t received your refund, please contact us at support@arasancraft.com.au.